So this a Windows 11 and later versions of Windows 10 concern.
I’m not on board with firmware updates being delivered via Windows update. Yes they are extremely important, but our experience with Surface devices, HP,s and Lenovos is that inevitably they seem to come at the same time as significant Windows OS updates.
And it seems that in about 1/3 of cases, one or more things goes awry during the process, typically with Window getting in to a funky state that at best may take multiple restarts to resolve, but more often than it should requires the safe mode recovery routine.
Or the firmware update itself gets tripped up. This happened to me and one of my engineers this morning with the newest firmware for our Pro 8s.
Both he and I saw the alert that there were updates to be installed and both went ahead with out looking closely at what was being updated.
On my system, I saw the firmware update being installed, and when it seemed to complete, the system just abruptly shut down and didn’t automatically restart.
So I thought well…and pushed the power button and instead of restarting it just briefly flashed the Windows/Surface start up icon and then appeared to shut down.
I tried several things, but ultimately what was successful was to completely disconnect it from everything including my dock and for that matter even my keyboard cover.
It was then able to complete what must have been a two step update process and after yet another restart, it seems to be back to normal.
Similar results with my other engineer, except that in his case, it seems to have permanently borked his orientation sensor, so for the moment at least he’s stuck in portrait mode.
So yes I know better and should have been paying closer attention, but OTOH the average user wouldn’t know better and they shouldn’t have to IMHO.
And we’ve seen multiple variations on this in our customer base with Lenovos losing WifI and HPs not recognizing anything connected to them, where the only fix seems to be manually reinstalling the firmware patch, assuming you can get the system to boot at ll.
TLDR. All of these companies need to find a better way to do these updates. Yes UEFI has helped and it’s now fairly rare for a firmware update to outright brick a system, but even if it is ultimately recoverable, it may require skills the average users doesn’t have. so the net effect is the same, which is an unusable system